Right of Withdrawal

Withdrawal Policy

You have the statutory right to withdraw from this contract within 14 days without giving any reason.

The statutory withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods.

To exercise the right of withdrawal, you must inform us:

LUNAcare DP Ltd.
LC 30 N Gould St Ste 3636
Sheridan, WY 82801
USA
E-mail: info@thelunacare.com

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

40-Day Commercial Return Guarantee

In addition to and without limiting your statutory consumer rights, LunaCare offers a voluntary commercial return guarantee. Eligible, unused items may be returned within 40 days from delivery.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

• Menstrual cups (LUNACUP) — for hygiene reasons, the right of withdrawal expires after the supplied hygiene seal has been opened after delivery
• Goods that are made to the consumer specifications or are clearly personalised

All eligible, unused products follow the same 40-day commercial return guarantee from delivery; for LUNACUP menstrual cups, the only commercial exclusion is when a hygiene seal supplied by LunaCare is opened after delivery.

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

To: LUNAcare DP Ltd., LC 30 N Gould St Ste 3636, Sheridan, WY 82801, USA
E-mail: info@thelunacare.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date: