Returns and Size Exchanges
Always try on LUNA+ menstrual underwear.
Unused and unwashed items can be returned or exchanged for a different size within 14 days.
Due to hygiene reasons, menstrual cups cannot be returned.
The process is very simple:
- Fill out this simple online form here.
- Send the products back to us:
include your full name. (If you have submitted the form above, nothing else is needed.)
A) Via Packeta:
Send to the following address:
Packeta Adriatic d.o.o.
94737352 – LUNAcare
Tržaška cesta 40
1000 Ljubljana
Slovenia
This address is designated for processing return shipments. Please ensure that the correct return code is included on the package. If you require further assistance or updates, please visit Packeta’s official website or contact their customer support.
Phone and Email:
+420 737 547 537
info@thelunacare.com
B) Or you can send it directly to our headquarters in the Czech Republic:
LUNACUP s.r.o.
Beckovského 2045
Havlíčkův Brod
580 01
Czech Republic
Phone and Email:
+420 737 547 537
info@thelunacare.com
Return shipping costs are the responsibility of the customer.